Senior Customer Representative, Sales Global Human Health – 80% - 100% FTE (m​/f​/d

Senior Customer Representative, Sales Global Human Health – 80% - 100% FTE (m/f/d)

MSD Merck Sharp & Dohme AG Vacant since : 14.08.2026 Number of jobs : 1 6005 Luzern (LU) 100% Immediately Permanent

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

We are looking for an experienced and results-driven Account Manager to manage our existing Pulmonary Hypertension (PH) business and lead the launch of an exciting new product across the Swiss German part of Switzerland. This role requires strong expertise in pharmaceutical sales, strategic planning and relationship-building with key healthcare professionals. The Account Manager will also work closely with marketing to create and implement impactful materials, projects and campaigns.

While experience in Pulmonary Hypertension and rare diseases is a plus, we welcome candidates with a strong background in pharmaceutical sales who are excited about launching a new product in a very specialized market.

Responsibilities:

• Manage performance of Pulmonary Hypertension (PH) portfolio, lead the successful launch of a new Pulmonary arterial Hypertension (PAH) product, including market analysis, stakeholder engagement, implementation of launch strategy and monitor territory performance versus targets.
• Build and maintain long-term partnerships with customers (Scientific Leaders, Specialists and specialized Nurses), through individual sales visits, promotional lectures and participation in congresses and educational events.
• Ensure tailored account management for your assigned territory by understanding and mapping your customers, identifying Drivers and Barriers, understanding the patient journey and influencers on treatment decisions per account.
• Engage in balanced product sales discussions including scientific data with Healthcare Professionals (HCPs) to align the customer and business needs.
• Stay up to date on the latest product and therapeutic area information by attending internal trainings, conferences and symposia, as well as by self-study.
• Drive tailored customer engagements, by using data and analytics to better understand the customer’s preference and by properly balancing physical and digital engagements.
• Organize and co-create educational events for HCP’s including sponsor ships in line with strategic priorities and budget constraints.
• Demonstrating highest ethical principles conducting Local law, our company’s Standard Operating Procedures (SOPs) and regulations.

Your Profile:

• 3-5 years of pharmaceutical or biotech sales experience, ideally in specialty care. Experience in Pulmonary Hypertension, Intestinal Lung Disease or Rare Diseases is a strong plus.
• Degree in Life Sciences, medical/paramedical field or another relevant discipline with healthcare curriculum from an accredited institution. shqa Certification «Certified Pharma Sales Representative» is a strong plus.
• Proven experience in managing an existing product portfolio and successfully launching a new product.
• Strong track record of achieving sales targets and supporting marketing efforts in a complex medical environment.
• Excellent communication, relationship-building and presentation skills.
• Ability to manage multiple priorities, with strong organizational and strategic planning skills.
• Experience collaborating with marketing teams to create and implement marketing materials, campaigns and projects.
• Open to innovation and experimentation.
• Fluent in German and additionally English.
• Valid driver’s license.

Interpersonal capabilities:

• Growth-mindset, strong team-player, results-oriented and proven ability to achieve ambitious goals.
• Adaptable to change, ambiguity and a high level of resilience in the face of challenges.
• Independent, motivated and highly organized.
• Excellent interpersonal skills in communication, persuasion and customer relations.
• Possessing a strong learning mindset.
• Identification of challenges or obstacles and proactively ideate on solutions.
• Data-driven decision-making and…