Client Advisor Vollzeit - Zermatt F​/M - Zermatt

Overview

MONCLER is currently looking for a full-time Client Advisor to join our team in our Zermatt store starting first on a fixed-term basis with the possibility of a permanent position.

The Client Advisor, with impeccable presentation and natural elegance, takes each customer on a journey through our company values and cultural heritage. In doing so, the Client Advisor gains a good understanding of the customer's needs and helps to build a long-term and profitable relationship.

Together with the team, the Client Advisor is responsible for achieving collective milestones by helping to achieve their individual goals.

Tasks and responsibilities:

• Ensuring a unique customer experience; setting the course for a long-term relationship; taking responsibility for all phases of the sale; being familiar with after-sales and clienteling and creating a pleasant and welcoming atmosphere
• Achieving excellent sales performance and results
• Implementing and supporting visual standards in the store in cooperation with the Visual Merchandising Central Europe team; responsible for replenishment and stock management
• Active cooperation during the preparation and execution of inventories
• Effective and enthusiastic teamwork; conveying energy and motivation and being a reliable partner.

Requirements:

• Previous experience in sales activities;
  Experience in fashion/luxury/retail is an advantage
• Passion for retail and customer service; excellent customer and service orientation, commercial mindset
• Excellent understanding of the luxury segment itself and the associated products
• Fluent English and/or German skills, and other languages are an advantage
• Strong communication skills
• Willingness to develop within the company
• Affinity for a digital environment and openness to new working approaches

The Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnicity, skin color, religion, marital status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, or sexual orientation. We value diversity and are committed to creating an inclusive environment for all employees.