Service Manager

Skills

Customer Service, Teamwork, Leadership, Problem Solving, Communication, Scheduling, Training, Safety Procedures, Inventory Management, Sales, Employee Relations, Merchandising, Time Management, Flexibility, Professionalism, Motivation

Retail

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Service Manager

Grocery

Non-Exempt

Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Partnerships Growth mindset Results oriented Customer focused Professionalism

Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you:
All positions except those listed above or designated by the Store Director

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call. Performs as a leader and role model and maintains positive employee relations. Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.

Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. Ensures proper customer service throughout the store and addresses specific customer issues. Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.

Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.

Trains workers in store policies, department procedures, and job duties. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. Determines location of ad and promotional displays, ensures product quality and quantities to meet…