Sales Supervisor

Position Overview

MCI is a fast‑growing tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across multiple industries. We operate on‑site and remote contact centers, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

As a Customer Service Supervisor, you will manage the day‑to‑day performance and development of 15–20 inbound agents. Your role includes driving results, improving processes, and ensuring a high standard of service and sales performance. You will work closely with the Call Center Operations Manager to align with company policies and goals.

• Lead and coach a team of 15–20 inbound sales and service agents.
• Monitor performance metrics and drive improvements in productivity and quality.
• Conduct regular coaching sessions and performance reviews.
• Motivate the team to meet and exceed sales goals.
• Ensure accurate payroll submissions and adherence to scheduling.
• Collaborate with internal departments to support training, quality, and IT needs.
• Identify opportunities for process improvement and operational efficiency.
• Support hiring, onboarding, and performance management as needed.

The ideal candidate shares and understands our high‑growth objectives. This role requires advanced leadership, creative thinking, and people dedication. You must represent the company professionally both internally and client‑facing, exhibit good business judgment, and be flexible in your views. You should be able to work with multiple business units to acquire operational knowledge and execute departmental initiatives.

• Associate’s degree or equivalent work experience.
• Minimum of 3 years in a call center environment or 1 year in a supervisory role.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with call center tools and KPI/SLA management.
• Ability to resolve conflicts and manage performance effectively.
• Strong organizational, time‑management, and multitasking skills.
• Eagerness to learn new systems and adapt in a fast‑paced environment.

• Experience in military, local, state, or federal government environments.
• Degree from an accredited two‑ or four‑year college or university.
• Experience managing both remote and on‑site teams.

Starting compensation is based on experience, with a competitive benefits package that grows over time. Employees enjoy:

• Paid Time Off, holidays, and paid holidays.
• Full‑time supplemental health coverage through Blue Cross.
• Life insurance and supplemental accident/critical illness insurance.
• Career growth through internal promotions.
• Paid training while earning a paycheck.
• A fun, engaging work environment with collaboration and engagement.
• A casual dress code.

Office environment; largely sedentary, sit/stand for long periods using computer and headset. May require moving within office, reaching in any direction, and exerting up to 40 pounds.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to Level II background and/or security investigation with fingerprint.
• Must be willing to submit to drug screening; results are required for job offer.

Consistent with the ADA, MCI provides reasonable accommodations for qualified applicants or employees with disabilities unless undue hardship exists.

MCI embraces diversity and is an equal‑opportunity employer. All aspects of employment are based solely on merit and qualifications. We maintain a workplace free from discrimination and provide reasonable accommodation for qualified employees with protected disabilities. We consider qualified applicants with criminal histories for employment in accordance with applicable law.

To apply, complete the full application on MCI’s careers page, answering all screening questions and a brief pre‑employment test.

Apply today!