POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We're looking for a Talent Acquisition Specialist to support our growing team by managing the full recruitment life cycle. If you have a sharp eye for detail and excellent communication skills, this could be the perfect opportunity for you. Our compensation package and bonuses will reward you for that contribution. We will train the right fit for this position. At The Sydney Call Center, we believe in rewarding our employees for their dedication and commitment to excellence.
Sydney, NS B1P 1W8. Full-Time, Human Resources, Salary w/ Bonus.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
WHAT DOES A TALENT ACQUISITION SPECIALIST DO?
As a Talent Acquisition Specialist, you’ll handle everything from sourcing candidates to onboarding new hires. You’ll engage with applicants through phone interviews, coordinate and process on-site interviews, and support the overall hiring workflow. This role also includes maintaining accurate records in our HR systems and contributing to process improvements.
Key Responsibilities:
Support advertising initiatives, employee referral campaigns, and hiring events
Conduct phone screenings and coordinate candidate interviews
Perform administrative tasks such as background checks, and personnel file management
Track hiring metrics and recruitment performance through regular reporting
Ensure employee records and timekeeping data are accurate and up to date
Assist with maintaining HR compliance and staying informed on employment laws
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
You must be confident, outgoing and self-motivated with a strong work ethic. You must be a team-oriented person who is open minded, willing to learn, and who has the ability to function effectively in a fast-paced work environment. It is also vital to be articulate, having excellent verbal and written communication skills. Interpersonal abilities that allow rapport to be established with applicants are key.
Other Talent Acquisition Specialist Qualifications Include:
Strong attention to detail and high data entry accuracy
Excellent organizational and time management skills
Comfortable working in a process-driven, fast-paced environment
Advanced proficiency in Microsoft Office Suite
Professionalism, integrity, and respect for confidentiality
Strong problem-solving mindset and a proactive attitude
Reliable attendance and commitment to meeting recruitment goals
CONDITIONS OF EMPLOYMENT
All MCI Locations
Subject to the program and location of the position
COMPENSATION DETAILS
WANT AN EMPLOYER THAT…
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