MCI Call Center Sales Supervisor

Position: MCI Call Center Sales Supervisor Role
Become a Sales Supervisor at MCI and lead a talented team of agents. Oversee day-to-day performance and engage with a vibrant customer service environment.

As a Sales Supervisor at MCI, you will manage 15-20 inbound agents, focusing on delivering exceptional sales performance while enhancing customer experiences. This full-time, on-site position calls for strong leadership and the ability to coach and motivate staff effectively. Candidates must have a solid background in call center operations and a commitment to team success.

Key Responsibilities:

• Manage daily performance of 15-20 inbound service agents

• Conduct regular coaching sessions to improve performance

• Monitor key performance indicators and implement improvements

• Motivate the team towards exceeding sales objectives

• Collaborate with departments for effective training and support

Requirements:

• Associate’s degree or relevant experience

• Minimum 3 years in call center or supervisory roles

• Strong team development and communication skills

• Proficiency in Microsoft Office and call center tools

• Ability to resolve conflicts and enhance operations

Take the next step in your leadership journey with MCI in this rewarding role.
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