Manager of Call Center Sales Teams

Lead customer engagement as the Call Center Sales Manager at MCI in Sydney, NS, overseeing a dynamic team focused on sales and service excellence. Champion operational improvements and a customer-centric culture.

In this role, you'll manage a call center team comprising 5-10 supervisors, driving performance and enhancing customer experiences across all channels. You'll analyze call metrics, coach your team, and develop strategies to boost service quality and sales. Your influence will ensure adherence to best practices in a thriving contact center environment.

Key Responsibilities:

• Guide a team of call center supervisors in achieving targets

• Develop training programs to enhance service interactions

• Evaluate performance metrics to identify areas for enhancement

• Promote an ethos of accountability and continuous improvement

• Oversee payroll and ensure accuracy in financial reporting

Requirements:

• Extensive experience in call center management roles

• Strong focus on customer service and sales excellence

• Proven leadership abilities in a fast-paced environment

• Excellent communication and organizational proficiencies

• Familiarity with technological tools and reporting systems

Maximize sales and customer satisfaction while leading teams at MCI in Sydney.
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