Wheels Coordinator

Division: Meals on Wheels
Final date to receive applications: February 18, 2022, 4:00 pm
Email resume to: Claire Turpin ()
Schedule: Permanent/Full-Time
Salary/Wage: $45,000 per year for 30 hours per week (7.5 hours per day, 4 days per week or 6 hours per day, 5 days per week)
Openings: 1

The Meals on Wheels Coordinator is responsible for ensuring best practice in coordination of program clients and volunteers for Sydney and the surrounding area. In addition to day‑to‑day oversight, the role focuses on program growth, financial management, invoicing, and issue resolution.

• Prepare and update weekly client schedules and submit to Meals on Wheels Kitchen.
• Attend to Meals on Wheels phone line and respond to all inquiries.
• Collaborate with Anchored Ideas and/or New Dawn Communications to develop and deliver marketing efforts to recruit new clients.
• Design, implement, and evaluate annual surveys for clients/families.
• Prepare and update weekly volunteer schedules and communicate to volunteers as needed.
• Co‑develop marketing efforts to recruit new volunteers.
• Develop and deliver volunteer appreciation initiatives.
• Work with New Dawn Human Resources Coordinator to develop and facilitate training and development programs for volunteers.
• Plan and execute volunteer orientations.
• Develop, implement, and evaluate annual surveys for volunteers.

• Work with community partners to promote the program, recruit volunteers, identify and secure funding partners, and evaluate community needs.
• Work toward program financial sustainability, including grant applications, fundraising initiatives, and fulfillment of United Way partnership requirements.
• Maintain up‑to‑date records of all client and volunteer information.
• Record all interactions with clients regarding employee/volunteer interaction and meal quality.
• Develop modern, efficient digital record‑keeping practices and keep all electronic files current as the program evolves.

• Review monthly financial statements and performance data to assess productivity and goal achievement, and identify areas for cost reduction and improvement.
• Track all meals sold and coordinate billing for all clients with the accounting department.
• Monitor accounts receivable monthly and take action on overdue accounts.
• Participate in development of the annual budget, monitor it monthly, and report on variances.

• Aid in meal packaging and distribution to volunteers when required.
• Maintain confidentiality of volunteers, clients, and proprietary information through policy development.
• Promote the mission and values of New Dawn Meals on Wheels internally and externally.
• Write and implement new policies and procedures relevant to Meals on Wheels.
• Update job knowledge by participating in educational opportunities, reading professional publications, and engaging in professional networks.
• Seek ways to improve program quality, reach, understanding, and efficiencies.
• Participate in planning and other internal meetings.
• Other duties as assigned by the Program Manager.

• Communication
• Responsibility
• Trustworthiness & Ethics
• Results orientation
• Organization
• Teamwork

• Self‑motivated and able to work semi‑independently.
• Able to plan within and report on project budget.
• Well‑developed interpersonal and communication (oral and written) skills.
• Experience and/or comfort with community engagement and conversation.
• Highly organized, able to plan and execute multiple projects simultaneously.

• Post‑secondary degree/diploma and/or experience.
• Food security/food sector experience.

• Long periods of sitting/concentrating.
• May be required, from time‑to‑time, to assist with event set‑up (moderate lifting/moving).
• May be required, from time‑to‑time, to assist with meal delivery.
• Willingness to work evenings and weekends as needed.
• Willingness to travel as needed.

New Dawn is a proud Atlantic Immigration Program (AIP) employer, eligible to endorse the AIP‑PR application of an eligible employee. Employees are responsible for verifying that the position/category is eligible…