Protocase Account Manager CA

Account Manager

Location:

Sydney, NS

Term:
Permanent, Full Time (40 hours per week)

Anticipated

Start Date:

ASAP

Full transparency: we work a little differently around here.

This isn’t just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that’s just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At Protocase, your ideas don’t just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you’d want to be a part of and help grow?

Protocase specializes in custom sheet metal enclosures, panels, and parts for engineers and innovators worldwide, built with unmatched speed and quality. We take the impossible and make it possible for some of the brightest minds on the planet.

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Established in 2001, Protocase Inc. is a rapidly expanding company that focuses on combining advances in software with innovative manufacturing techniques to offer unique custom manufacturing to the engineering, design, and research industries. Using the expertise and dedication of 400+ employees (and counting), Protocase is proud to have a client base of more than 16,000 customers throughout North America and around the globe.

Customers include Boeing, L3, Raytheon, Google, Apple, Microsoft, NASA, MIT and many more. We are proudly ISO:9001 certified and AS9100D registered, as well as ITAR compliant and registered with Canadian Controlled Goods.

At Protocase, we’re on a rapid growth curve, and we’re looking for driven individuals to help us accelerate. We’re not just another manufacturing company. Our entire business model is built around rethinking custom manufacturing by replacing the craft aspect with well‑thought‑out, repeatable processes. This approach allows us to deliver the highest‑quality parts to our customers in just 2–3 days. Our customers are engineers, scientists and innovators, including Google, Apple, NASA, Tesla, and more!

Our team is dedicated, innovative, and always looking for ways to improve. With us, your work will make a significant impact, helping to shape the future of manufacturing.

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Be the trusted partner engineers rely on to bring their ideas to life—fast.

As an Account Manager at Protocase, you will:

• Manage a portfolio of customer accounts, primarily handling inbound inquiries from engineers, designers, and buyers.
• Respond to customer questions via phone and email about our manufacturing capabilities, pricing, and processes.
• Enter and manage quotes and orders accurately within our database systems.
• Coordinate closely with our technical and production teams to ensure orders are clear, manufacturable, and delivered on time.
• Maintain proactive communication with customers throughout the lifecycle of their order.
• Build strong, long‑term relationships based on trust, responsiveness, and reliability.
• Identify opportunities for growth within your accounts and conduct occasional proactive outreach.
• Travel within North America 2–3 times per year to visit clients and strengthen partnerships.
• Align your work schedule with the business hours of your assigned sales territory (may range from 10am–6pm AST to 12pm–8pm AST).

Our ideal candidate is energized by helping people, driven by results, and thrives in a fast‑paced, team‑oriented environment. Here’s what you’ll need to succeed:

• Experience:
  
  2+ years in a sales or account management role (call center experience is a strong asset).
• Education:
  
  Completion of high school plus some college, CEGEP, vocational, technical training, or university education.
• Communication:
  Strong verbal and written communication skills—you’re confident, clear, and professional.
• Technical Aptitude:
  Excellent computer skills (Microsoft Excel, Outlook, and ability to learn new systems quickly).
• Detail‑Oriented:
  High level of accuracy in entering quotes and managing…