Member Service Representative

What You’ll Do

• Provide friendly, efficient service while accurately completing financial transactions
• Build strong relationships with members by listening, communicating effectively, and understanding their financial needs
• Recommend products and services that genuinely align with members’ goals
• Uphold our commitment to ethical, member‑centric service
• Assist with administrative tasks and maintain accurate member records
• Support our outreach efforts through outbound calls to promote products and services

• A certificate or diploma in Business (a university degree is an asset)
• Previous sales or service experience — preferably in the financial industry
• Strong interpersonal and communication skills
• A genuine ability to build trusting relationships with members
• Attention to detail and a commitment to accuracy
• A positive, self‑motivated attitude
• Alignment with Credit Union values, including integrity, community, and member well‑being

• Up to 35 hours per week at $22.85 per hour
• A pathway to a full‑time, unionized role — many of our permanent hires start in our casual pool
• Opportunities to volunteer and represent SCU in the community
• A supportive, inclusive team environment
• Training and professional development to help you grow

Sydney Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. Should you be selected for an interview and require accommodations please advise of such through our interview invitation correspondence.

All offers of employment are conditional upon the successful completion of an Individual Fidelity Bond Application, including a criminal record check and credit check.