Customer Service Coordinator

Talon Hiring Solutions has a client in the Sylacauga, AL area that is looking for a Customer Service Coordinator that is responsible for ensuring customer satisfaction by monitoring order flow, resolving customer issues, and coordinating communication between customers and internal teams. This role tracks order status, expedites urgent shipments, and provides timely updates to ensure accurate and on-time fulfillment. The ideal candidate is organized, proactive, and thrives in a fast-paced manufacturing environment.

• Respond to customer inquiries via phone and email, providing timely updates on orders and deliveries
• Create and manage tickets to track, monitor, and resolve customer issues
• Communicate order delays, discrepancies, and customer concerns to Sales, Operations, and Quality teams
• Provide proactive updates on order status, delays, and shipping information
• Collaborate with Sales, Operations, and Purchasing departments to resolve order-related issues
• Monitor open orders and follow up on scheduling, production, shipping, and delivery timelines
• Track late and high-priority orders and communicate status updates to the Sales Team
• Prioritize urgent orders and assist in expediting critical shipments
• Resolve order discrepancies while maintaining accurate records of communications and changes
• Support order entry, updates, and maintenance for Sales and Customer Service teams
• Follow all company Health, Safety, and Quality Assurance policies and procedures
• Report injuries, accidents, near misses, or unsafe conditions immediately to a Supervisor or Manager

• High school diploma or GED required; associate degree preferred
• 2+ years of customer service, inside sales, order management, or related experience
• Excellent customer service and communication skills
• Strong organizational and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with ERP/CRM systems and Microsoft Office Suite
• Epicor experience is a plus