Director of Rooms Operations

Title: Director of Rooms Operations
Location: Sylacauga, AL
Salary: $80,000 - $100,000 + Benefits + PTO + 401(k) + Relocation Assistance

I’m hiring on behalf of a luxury client, and helping them hire for a Director of Rooms Operations who will lead Front Office, Housekeeping, Laundry, and Guest Services to deliver a seamless guest experience. Reporting to the General Manager, this role drives operational excellence, team performance, and financial results across all Rooms divisions.

• Oversee daily operations to ensure consistent, high-quality guest service.
• Recruit, train, and develop a motivated, service-focused team.
• Monitor budgets, payroll, and productivity to meet financial goals.
• Ensure compliance with safety, sanitation, and security procedures.
• Conduct inspections, coordinate maintenance, and recommend operational improvements.
• Address guest concerns promptly and maintain exceptional satisfaction standards.

• Bachelor’s degree in Hospitality Management, Business, or related field.
• Strong experience in Front Office, Housekeeping, Laundry, and Guest Services.
• Proven leadership and team-building skills.
• Financial acumen with experience in budgeting and forecasting.
• Excellent communication, problem-solving, and organizational abilities.
• Flexibility to work evenings, weekends, and holidays as needed.