AGI Keyholder

MISSION CONTRIBUTION Through generous donations, Alabama Goodwill Industries strengthens communities, eliminate barriers to opportunity, and help people reach their full potential through learning and the power of  the Keyholder role, team members directly contribute to this mission by providing excellent customer and donor service, supporting safe and efficient store operations, and generating revenue that funds programs supporting individuals with barriers to employment.

SUMMARY The Keyholder serves as a trusted store leader, responsible for overseeing daily operations, maintaining store security, and ensuring a positive experience for both customers and donors. This role includes opening and closing the store, supervising associates, assisting with merchandising and inventory, and providing coverage in the absence of the Team Leader Coach (TLC) or Assistant Team Leader (ATL). The Keyholder models AGI’s values and helps create a supportive, mission-driven store environment.

ESSENTIAL FUNCTIONS Store Operations & Security Open and close the store according to AGI procedures

Manage alarm system: arm/disarm, maintain and update codes as needed

Handle daily cash operations, including drawer reconciliation and bank deposits

Customer and Donor Service Provide courteous, mission-focused service to all customers and donors

Address and resolve customer concerns promptly and professionally

Promote the impact of donations and purchases in support of AGI’s mission

Team Leadership Supervise associates during assigned shifts and ensure task completion

Provide support during peak hours, including on the sales floor and registers

Assist with training and coaching new team members in store procedures and policies

Completes hands-on and computer-based training as required and per policy

Merchandising & Inventory Ensure store is clean, safe, and organized at all times

Restock merchandise and support product rotation as needed

Assist with donation processing and inventory movement to the sales floor

Assist with the loading and unloading of trucks

Loss Prevention & Safety Maintain a visible presence to deter theft and support a safe environment

Report any incidents, unsafe conditions, or policy violations to management

Leadership Support Act as the designated person in charge in the absence of the TLC or ATLSupport day-to-day operations and execution of store plans and goalsAGI may assign additional duties as needed in support of its mission and operational goalsQUALIFICATIONSHigh school diploma or equivalent required

At least 1 year of experience in a retail or customer service environment

Previous supervisory or team lead experience preferred

Strong communication and interpersonal skills

Dependable, trustworthy, and able to follow all operational and security procedures

Alignment with AGI’s mission and values

Flexibility to work evenings, weekends, and holidays as needed PHYSICAL REQUIREMENTS Ability to stand and walk for extended periods

Frequent lifting/moving of merchandise up to 50 lbs.

Ability to bend, reach, and perform repetitive tasks in a retail environment

Ability to work in non-climate-controlled environments

Critical Performance Factors:

Operational Leadership & Reliability:
Consistently executes opening and closing procedures, maintains store cleanliness and organization, ensures safety and loss prevention, and reliably supports daily operations in the absence of management.

Customer, Donor & Team Engagement:
Delivers mission-aligned service to customers and donors, resolves issues with professionalism, supports and guides team members during shifts, and contributes to a respectful, inclusive store environment.

Mission Focus & Accountability:
Demonstrates an understanding of AGI’s mission and how daily retail operations support job training and community programs; models accountability, follows procedures, and promotes AGI’s values through all interactions.