Telecommunicator - Temporary, Part-Time

This position receives and prioritizes emergency (E911) and non-emergency calls from the public; processes information using a computer-aided dispatch (CAD) system; and dispatches appropriate emergency service agencies such as law enforcement, fire, and emergency medical units. Work requires independent judgment and initiative within established procedures.

• Receives, screens, and prioritizes emergency (E911) and non-emergency telephone calls for service from the public requiring law enforcement, emergency medical service (EMS), or fire department attention; and relays to personnel as appropriate.
• Identifies, through appropriate and timely questioning of the caller, the nature of the problem. Summarizes the critical information for public safety first responders in CAD system using correct grammar, spelling, and punctuation, and refers and classifies calls for level of response required.
• Operates a multi-frequency radio and CAD system and other sophisticated communication equipment located throughout the center.
• Maintains familiarity with the communications center operations and procedures manual.
• Evaluates information received and utilizes protocols provided through the CAD system to determine appropriate action or actions to be taken.
• Works rotating shift work during days, evenings, nights, weekends, and holidays and must be available to work extended shifts and be subject to emergency callout(s).
• Works effectively in a disciplined environment with close supervision and carries out lawful orders according to policies regardless of personal agreement.
• Demonstrates a high level of mental acuity and professionalism.
• Enter information into the computer at a minimum of 35 words per minutes.
• Deals with sensitive information in a discreet and professional manner by maintaining confidentiality.
• Maintains a positive customer service attitude at all times with public, user agency members, co-workers and supervisors.
• Dispatches law enforcement, fire, ambulance, or other emergency equipment as needed in accordance with operational policies and procedures to the location of the call for assistance.
• Interprets Jackson County maps as necessary through use of computerized mapping software, wall maps and map books; dispatches emergency and non-emergency cellular E911 calls received within Jackson County to the appropriate agencies.
• Assists in maintaining computerized Master Street Addressing Guide (MSAG) and E911 database for Jackson County by referring incorrect E911 addressing data immediately to the 911 Coordinator or other administrative personnel for correction.
• Makes rapid, accurate decisions, which affect the outcomes of other public safety services.
• Assists other telecommunicators as necessary and when not occupied with primary duties or if occupied with duties of lower priority.
• Follows the chain of command per agency policy.
• Performs other related job duties as assigned.

High school diploma or equivalent and directly related experience; or an equivalent combination of education and experience. Associate’s degree and one (1) year directly related experience in customer service with extensive telephone or personal contact with the public, or experience in any emergency field such as volunteer fire department, law enforcement, or EMS is preferred.

Possession of a valid, State of North Carolina driver’s license to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment. Must have ability to become North Carolina Department of Criminal Information (DCI) certified within six (6) months of employment and maintain certification throughout employment. Must have ability to become certified in Emergency Medical Dispatch within one (1) year…