Patient Access Customer Service Representative

Sylva, NC

Full time

R

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

** Patient Access Customer Service Representative*
* ** On-Site - Sylva, NC | LifePoint Harris Regional Hospital*
* ** Multiple Shifts Available:*
* +  
** Monday - Friday | 8:00am - 5:00pm*
* +  
** Monday - Friday | 6:30am - 3:00pm*
* +  
** Thursday, Friday, Saturday | 8:00am - 6:00pm;
Wednesday | 1:00pm - 6:00pm*
* Are you passionate about  
** helping people during critical moments
** while building a career in  
** healthcare customer service** ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.  At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a  
** Patient Access Representative
** you will be the  
** first point of contact for patients** , ensuring they receive  
** fast, compassionate, and accurate access to care** .

This is more than registration - it's a  
** frontline healthcare customer service role
** where you directly impact patient experience, hospital operations, and revenue cycle success.

** What You'll Do:*
* + Provide  
** exceptional customer service
** and assist patients and families with the check-in process working across  
** multiple computer systems
** to register patients efficiently

+ Answer phones and gather  
** accurate
* * patient information  
** quickly
* * in a  
** fast-paced environment*
* + Support  
** timely access to care
** by minimizing delays in registration and answer questions with confidence, clarity, and compassion

+  
** Build trust
** with patients during moments when they may be ill, anxious, confused, or overwhelmed

+  
** Navigate diverse
** insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable

+  
** Collaborate
* * with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

*
* What We're Looking For:

*
* + Exceptional  
** customer service experience, communication and interpersonal skills*
* + Strong composure and professionalism in a  
** fast-paced environment*
* + Ability to  
** multitask and prioritize quickly with
** high attention to detail

+ Comfortable with shifting priorities based on patient needs

+

Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

+ High School Diploma or GED

+ Ability to pass background check, drug test, and meet vaccination requirements

** What You'll Gain:*
* + Experience in  
** healthcare administration & patient access*
* + Exposure to  
** revenue cycle, insurance processes, and hospital operations*
* + Opportunity for growth within R1

+ A team environment focused on  
** innovation, collaboration, and patient experience*
* + Meaningful work supporting patients during urgent and emotional moments

** Why You'll Love This Job:*
* ** Make a Real Difference**  **:
** Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

** Learn Healthcare from the Ground Up** :
From insurance basics to hospital workflows,…