Income Maintenance Caseworker I (Emergency Assistance

Position Overview

The primary purpose of this position is taking and processing Emergency Assistance applications.

Work Schedule

8:00 AM to 5:00 PM, 40 hours a week Monday through Friday. Some after-hours work is required on occasion.

• Determines eligibility and documents each application for the Emergency Assistance program. This includes CIP, LIEAP, Duke, GA and WFCA.
• Completes all check requisitions and submits them daily.
• Documents spending in the appropriate database for each Emergency Assistance program, including NCFAST.
• Refers clients to other community agencies when funding is exhausted to insure the clients' needs are met.
• Maintains an Emergency Assistance manual for Emergency Assistance Programs not housed in NCFAST to insure that correct eligibility criteria is met. Uses online DHHS manuals for CIP and LIEAP Programs.
• Time is recorded in the timekeeper system daily, and certified by the first workday of each month for Supervisors approval.
• Assists Medicaid and FNS clients with Fishing License waiver.
• Purges central file room based on record retention schedule.
• In cases of community emergency or disaster, the worker may be required to staff an emergency shelter where the hours may vary from regular agency hours.

Graduation from high school and one year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience. Will accept "work-against" applications.

• Ability to read and comprehend rules and regulations, often changing policies and guidelines pertaining to Medicaid assistance programs.
• Ability to interpret agency's policies and procedures to people of varied backgrounds.
• Ability to accurately key codes and data into NCFAST.
• Obtain data for documentation and verification of information needed in determining eligibility.
• Detect need for other agency services and make appropriate referrals to the service staff.
• Work with facts and figures and perform tasks involving a high degree of accuracy.
• Learn the intricacies of numerous forms and procedures of the eligibility programs.
• Present information orally or in report form.
• Acquire interest in and understanding of disadvantaged persons.
• Possess qualities of patience and tolerance, and an awareness of various cultures.
• Must have ability to effectively communicate face-to-face and on the telephone.