Seasonal Customer Service Representative

Seasonal Customer Service Representative

Sylvania, OH

Frames Pest Control is a third-generation family owned and operated business founded in 1972 serving the Northwest Ohio and Southeast Michigan region. Our goal is to protect the safety of your family, pets, homes, businesses, and plants from unwanted pests.

We’re looking for a friendly, professional, and customer-focused Seasonal Customer Service Representative to support our customers by phone and help deliver an exceptional service experience.

• Pay: $15 per hour
• Overtime available

• Monday-Friday
• 8AM-5PM
• 1 hour lunch break

• High school diploma or equivalent required
• Previous customer service, call center, or office experience preferred
• Strong communication, problem-solving, and active listening skills
• Comfortable using computers, email, and customer management software
• Ability to multitask and stay organized in a fast-paced environment
• Professional, dependable and customer-focused

• Answer inbound calls, return voicemails, and assist customers with questions and service requests.
• Listen carefully to customer concerns and provide clear, accurate information.
• Handle basic billing inquiries, process payments, and update account information.
• Gather and document customer details to support scheduling and field technicians.
• Follow up on customer requests and ensure issues are resolved promptly.
• Escalate calls when needed and maintain a positive, empathetic attitude during every interaction.

Does this sound like the position for you? Apply with a current resume today!

Frames Pest Control has been protecting homes and businesses in Northern Ohio and Southeast Michigan from unwanted pests since 1972. In addition to your everyday pest concerns, we also have services for rodent control, mosquito control, bed bug and termite treatments, wildlife control, and more.