Services Manager

Overview

Midwest Shooting Center values teamwork, exceptional customer service, and professional development. We are growing and seek individuals who thrive in a collaborative environment that rewards performance and high standards. We offer relationships, development opportunities, and financial rewards for employees who contribute to our culture.

We are the fastest-growing shooting center in the nation, with an Employee Development Program focused on developing leaders from within.

Compensation packages are competitive and reward performance, engagement, and initiative. Key parts of the package include healthcare for full-time employees at 90 days, employer-sponsored 401(k) at 6 months, and internal advancement opportunities.

Location: Sylvania, OH

Job : 260

Number of Openings: 1

Midwest Shooting Center offers full-time employment with a base salary in the range of $50,000–$60,000 per year, plus performance incentives.

Midwest Shooting Center is redefining the modern shooting range experience through professionalism, hospitality, safety, and service. With multiple locations and a growing member base, we are building a customer-first culture that sets the standard in our industry.

As a Premium Service Manager, you will lead all aspects of member and training client care. From onboarding and account management to issue resolution and retention, you will ensure every client interaction is handled with accuracy, responsiveness, and care. You will coach and support your team to deliver consistent, high-quality service that keeps members engaged and loyal.

• Oversee all account management processes including onboarding, freezes, payments, delinquency, cancellations, and renewals.
• Manage the training client experience, ensuring sessions are scheduled, delivered, and supported effectively.
• Coach and support instructors to uphold safety, consistency, and professionalism in every training session.
• Respond quickly to member inquiries and concerns, providing proactive and professional solutions.
• Track and analyze key metrics such as retention, delinquency, and satisfaction to identify improvement opportunities.
• Drive member retention and satisfaction through exceptional service standards.
• Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross-department collaboration.
• Conduct regular team meetings, performance reviews, and service audits to maintain accountability and alignment.

• Members and training clients remain active and engaged long-term.
• Accounts are accurate, compliant, and efficiently managed.
• Member and client issues are resolved promptly and effectively.
• Online reviews and Net Promoter Score (NPS) consistently reflect exceptional service.
• Collaboration between departments enhances the overall guest experience.

• Highly responsive and customer-service oriented.
• Excellent communicator and empathetic problem-solver.
• Organized, detail-driven, and capable of managing multiple priorities.
• Experienced in coaching and developing front-line service staff.
• Collaborative, professional, and comfortable working across departments.
• Annual salary range: $50,000–$60,000, depending on experience and performance.
• Performance-based incentives.
• Health, dental, and vision insurance.
• Employee discounts on products, services, and training.
• Career growth opportunities within a rapidly expanding company.