Senior Account Manager

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Interrupt is the leading strategic branding and marketing agency in the building material and home improvement industries. We partner with Fortune 1000 clients to help uniquely position their brands to enable their business to outperform the industry. We are more than a mere agency; we are a brand strategist and business partner.

We are a team of extraordinary talent, and we are looking for the next team member to come, stretch us and our clients, and make us even stronger.

Position Description

The Senior Account Manager (SAM) is a critical contributor to the business success of our clients, and therefore to Interrupt. The SAM is responsible for leading our client engagement process and identifying key areas of opportunity and improvement. After proper training, the SAM is expected to have both a comprehensive understanding of Interrupt’s process and the client’s business with the ability to manage the entire engagement process.

This position’s primary accountabilities include establishing strong partnerships with a few key clients, deeply understanding their business goals and marketing needs, and helping to deliver initiatives that ensure the client’s business success. The SAM is expected to act like a General Manager of their accounts -- managing the growth and profitability of the book of business through strong collaboration with the client’s leadership and all Interrupt team members.

This SAM role will facilitate relationships between Interrupt and these clients, delivering value, growth and profitability for their clients and therefore Interrupt.

The expectation is to manage your accounts and collaborate with our internal team, but also to step beyond simply managing your accounts, to leading our clients’ strategic thinking – uncovering new opportunities and positioning each client’s brand to outperform their competition.

The fundamental attribute for this role must be strong relationship building and leadership; leading our clients’ thinking, leading the business success of your individual accounts, leading and multi-tasking projects, and ensuring Interrupt’s process and financial parameters are met. Your goal is to become an invaluable partner (through your and our team’s efforts) to your clients by thoroughly understanding the building materials industry, client competitors and your clients’ businesses.

Accountabilities:

• Ability to lead your process and make key decisions on behalf of the company on your own
• Understanding your clients’ key business and marketing goals, and help define the clients’ needs from these business goals
• Engage the Interrupt team at every level to bring ongoing proactive and unique solutions
• Manage individual client accounts with minimal oversight, including annual and monthly forecasting revenue by client, industry/category knowledge, communications planning, proposal development, performance tracking and analysis/insight development
• Grow revenue and profit to meet and exceed goals with all accounts
• Complete billing worksheets while driving & enhancing process to monitor estimating and work hour efficiencies.
• Create and present proposals to clients for approval
• Ensure client’s business goals are measured and achieved on every project
• Enable Interrupt business goals are achieved
• Exercise independent judgment and appropriate discretion.
• Support the company’s overall mission and follow all standards, policies, procedures and confidentiality guidelines
• Create and maintain a comprehensive client history -- outlining your accountable process and clients -- to enable others to easily manage your process if you are unable

Requirements:

• 5-7 years of experience in the Marketing field (agency or client side – ideally both)
• Strong communication, negotiation and conflict resolution skills
• Ability to engage and build on the client relationships through consultative selling in an ongoing account management cycle
• Skilled at delegating and some mentoring to a team of skilled professionals
• Ability to manage multi-division strategic accounts and tasks…