Customer Care Specialist 1

Customer Care Specialist Level I

Are you passionate about customer service? Do you like helping others accomplish their financial needs through providing relatable products and services? Are you interested in joining a diverse company where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Pay-O-Matic (POM) as a Customer Care Specialist Level I who initiate, coordinates, and executes incoming customer issues from agents, stores, and customers.

Pay-O-Matic powers your pursuit.

As a Front-Line Customer Care Specialist Level I, you will be responsible for maintaining optimal services and providing valuable customer service. The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Role Responsibilities:

• Communicates with agents, stores, or customers by telephone or email to provide further information regarding products or services.
• Follows up with POM's agents, stores, or customers to ensure that their issues are sufficiently resolved.
• Prepares reports providing detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes.
• Collects the required information regarding matters or complaints that require further attention.
• Maintains records of all transactions and interactions made with customers.
• Provides comprehensive data service to the customers and advises on POM available services and products.
• Makes decisions about the complaint's genuineness and determines possible reasons behind every complaint.
• Ensures that the information regarding customer requests and complaints is provided accurately and efficiently.
• Communicates effectively and successfully with customers from diverse backgrounds.
• Performs other duties as assigned by supervisor.

Benefits:
Medical, Dental, Vision, Life Insurance and Sick Leave. Most of these benefits are available for full-time employees.

Location (in-person):
Syosset, New York, or within that general area (Long Island/Queens).

Schedule:

Monday
- Friday, 9:00 a.m. to 5:30 p.m.

Physical Requirements:

• Sit for prolonged periods.
• Perform repetitive motion.
• Must be able to lift to 15 pounds at times.
• Coordinate multiple tasks simultaneously.

Work Environment:

• The primary work site will be at the corporate office in Syosset, New York, or within that general area (Long Island/Queens).

POM values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate. POM has determined the category of this role to be Full-time In-person.

This refers to employees who, due to the nature of their work, must be in the work location full-time.

Schedule:

Monday
- Friday, 9:00 a.m. to 5:30 p.m.

Role Requirements:

• Bilingual Spanish and English preferred.
• Minimum of two years of experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office
• Keystrokes a minimum of 50 wpm.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with diverse individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Ability to work independently and as a member of various teams and committees.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Demonstrated ability to plan and organize projects.

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