Customer Accounts Recovery Specialist-Queens, NY-Eng​/Span

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Regular Full-Time Pay-O-Matic CC, Syosset, NY, US

3 days ago Requisition

Salary Range: $18.00 To $20.00 Hourly

Are you passionate about customer service? Do you like helping others accomplish their financial needs through providing relatable products and services? Are you interested in joining a diverse company where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Pay-O-Matic (POM) as a Customer Accounts Recovery Specialist.

Pay-O-Matic powers your pursuit.

Customer Accounts Recovery Specialist provide primary support to the Collections Department, and secondary support to the Check Verification Department

Role Responsibilities:

• Perform collection calls and/or correspondence in a fast-paced goal-oriented collections department.
• Provide customer service regarding collection issues; resolve client discrepancies. Responsible for monitoring and maintaining assigned accounts.
• Accountable for reducing delinquency for assigned accounts.
• Answers and screens telephone calls in a professional and timely manner; and takes accurate messages with a high degree of professionalism and courtesy.
• Distributes daily internal/external mail and overnight packages; sends and distributes faxes.
• Composes, types, and distributes professional correspondence and memorandums, e-mails, and faxes, using individual initiative and as assigned.
• Assists in development and implementation of department systems and procedures as needed.
• Performs general clerical duties including but not limited to filing, photocopying, mailing and the like.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Conducts research on source documents (returned checks) and compiles researched data.
• Organizes received data and source documents; identifies data to be entered.
• Interfaces with appropriate staff to resolve questions, inconsistencies, or missing data.
• Enters data in alphabetic, numeric, or symbolic form into computer following established guidelines and procedures.
• Proofs data entered against source documents; makes necessary corrections.
• Organizes and records work completed.
• Follows established guidelines or staff requirements to appropriately handle source documents; files, distributes, or returns source documents after data has been entered.
• Responds to staff members inquiries regarding data entered or source documents.
• Learn the Check Verification policies and procedures to effectively provide support to the Check Verification Department.
• Perform other assigned tasks and duties necessary to support the Loss Prevention and Check Verification Departments.

Role Requirements:

• At least 6 months of check cashing or banking experience
• Excellent verbal and written communication skills.
• Proficient on Microsoft Office and File Maker Pro.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Demonstrated ability to plan and organize projects.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to work independently and as a member of various teams
• Versatility, and a willingness to work within constantly changing priorities with enthusiasm.
• Fluency in both English and Spanish, with strong communication skills in both languages is…