Director, Project Management Office

Become an everyday champion — and build a career where your impact fuels financial progress.

What We Do Card Works  Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, Card Works Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.

Who We Are Merrick Bank:
The bank that builds

CardWorks Servicing:
One partner, total performance

Carson Smithfield:
Resolution with respect

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The Card Works Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.

Our team tackles the industry’s most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.

Card Works Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Founded in 1997, Merrick Bank is an FDIC-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of Card Works Financial Group, Merrick Bank serves roughly five million card members and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsor ships to consumers and businesses.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary and Role Impact:

The Director, Project Manager, plays a key role in supporting the successful delivery of technology and business initiatives within financial services environments. This position is responsible for coordinating project activities across business, technology, operations, vendors, and external partners to ensure initiatives are delivered on time, within scope, and aligned with organizational objectives. The Director, Project Manager, independently leads medium-complexity initiatives and serves as the primary owner responsible for project planning, execution, stakeholder management, risk management, and delivery outcomes.

The role contributes to organizational success by driving execution, improving cross-functional collaboration, supporting client and operational initiatives, and helping teams effectively manage project risks, dependencies, and delivery commitments. The Director, Project Manager, partners closely with project sponsors, stakeholders, and delivery teams to maintain visibility into project progress and facilitate informed decision-making throughout the project lifecycle.

Essential Functions:

Manage and coordinate technology and business projects from initiation through implementation, ensuring alignment with project objectives, timelines, and delivery expectations.

Develop and maintain project plans, schedules, milestones, RAID logs, and project documentation to support effective project execution.

Coordinate activities across business, technology, operations, vendors, implementation partners, and client stakeholders to support successful delivery outcomes.

Facilitate project meetings, status reviews, planning sessions, and stakeholder communications to ensure…