Field IT Technician in Syosset

Job Description

The Field IT Technician provides technical support for Pay‑O‑Matic computer hardware, software and network systems across multiple retail locations and corporate headquarters. This position requires extensive travel to stores throughout the region to perform installation, maintenance, troubleshooting and repair of technology equipment and systems.

Technical Support and Maintenance

• Install, modify, monitor, test and troubleshoot computer hardware, software and network problems at Pay‑O‑Matic retail locations and corporate headquarters.
• Provide on‑site technical support for maintaining, installing or replacing equipment in stores.
• Perform software and hardware upgrades and rollouts as directed by IT Help Desk Manager.
• Prepare and tag new equipment for deployment to field locations.
• Enter troubleshooting calls into the help desk system (Service
  
  PRO).

Field Service Requirements

• Travel regularly to retail store locations to perform repairs, installations and troubleshooting (majority of work time spent in the field).
• Maintain a valid driver’s license and provide reliable transportation for travel to store locations.
• Lift and transport electronic equipment including computers, monitors and related technology.
• Respond to on‑site service requests in a timely manner.

Additional Duties

• Complete special projects assigned by IT Help Desk Manager.
• Perform other related duties as required.

Required Experience and Skills

• Minimum one year of related IT support experience.
• Valid New York State driver’s license.
• Access to reliable personal vehicle for business travel.
• Ability to lift and carry electronic equipment weighing up to 50 pounds.
• Strong technical knowledge of computer hardware, software and network systems.
• Proficiency with Windows operating systems and common business software applications.

Communication and Interpersonal Skills

• Strong written and verbal communication skills.
• Excellent customer service with strong follow‑up skills.
• Ability to communicate technical information clearly to non‑technical users.
• Ability to interact effectively with individuals at all organizational levels.
• Professional communication skills in person, by phone and electronically.

Work Style and Competencies

• Strong organizational, problem‑solving and analytical abilities.
• Good judgment with ability to make timely and sound decisions.
• Flexibility and adaptability to work within constantly changing priorities.
• Commitment to excellence and high standards.
• Team‑oriented approach with creative and innovative thinking.
• Ability to coordinate multiple tasks simultaneously.

Other Requirements

• Must be able to speak, read, write and understand English.
• Bilingual skills (Spanish) are a plus but not required.

• Drive to multiple locations throughout the workday.
• Lift, carry and transport electronic equipment weighing up to 50 pounds.
• Bend, stoop, kneel and reach to install or service equipment.
• Stand or sit for extended periods while performing technical work.
• Use hands and fingers to manipulate small components and tools.
• Maintain visual awareness to work with computer screens and technical equipment.

The primary work site is the corporate office. However, this position requires frequent travel to retail locations throughout the region. Work may be performed in various store environments with varying conditions. Occasional evening or weekend work may be required to minimize disruption to store operations.

Mileage Reimbursement:
Employees who use personal vehicles for business travel will be reimbursed at the standard IRS mileage rate. Reimbursement will be processed in accordance with Pay‑O‑Matic travel expense policies.

Classification:
This position is classified as non‑exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime compensation for all hours worked over 40 in a workweek.

The above description describes the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required for…