Project Operations Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Woodbury, NY, US

7 days ago Requisition

Salary Range: $ To $ Annually

Job Description

At Total Fire Protection, our mission is simple: “Embracing Relationships, while keeping you safe, and delivering First Class Service.” You won’t just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members support one another as we work toward our common goal of bringing Fire and Life Safety to our customers nationwide.

Our Company culture has been built on the foundation of our Core Values that define “Who We Are.”

Core Values

• Committed to Growth
  We pursue excellence and believe in continuous learning and personal and corporate development. We prepare diligently, pay attention to the details, and strive for perfection in everything we do.
• Proactive and Solutions-Oriented
  We are problem solvers, inquisitive and discerning, and we use our knowledge to provide expert solutions. We anticipate needs, think ahead, and act with purpose.
• Caring
  We are conscientious, giving, and community focused. We care deeply for our employees, clients, and the communities we serve, always prioritizing well-being and support.

Location: Woodbury, NY (on-site)

Reports To: Sr. Director, Project Operations

Position Overview

Total Fire Protection is expanding rapidly, presenting exciting and challenging opportunities to bring your fresh ideas, operational expertise, and collaborative leadership to support our growth. As the Manager, Project Operations
, you will oversee the execution of fire and life safety system projects, with a predominant focus on fire alarm installation projects
. While this role may support coordination across related service lines, including Sprinkler and Kitchen Fire Suppression, its primary responsibility is driving consistent fire alarm project delivery from planning and design coordination through installation, commissioning, AHJ approval, and closeout. This role is responsible for supporting consistent project delivery, driving day-to-day operational performance, and ensuring projects are completed safely, on time, within scope and budget, and in full compliance with applicable codes, standards, and customer expectations.

The Manager, Project Operations will guide project management, and field operations resources while partnering closely with operations leadership, sales, service, finance, and customers to achieve strong safety, quality, schedule, customer satisfaction, and profitability outcomes.

Key Responsibilities

• Live Our Values and model Total Fire Protection’s culture of growth, accountability, teamwork, and care.
• Oversee project delivery across a portfolio of fire alarm installation projects from planning and design coordination through installation, testing, commissioning, AHJ approval, and closeout.
• Manage, coach, and support project managers, field operations leaders, and project support team members.
• Implement and reinforce fire alarm project management standards, installation coordination processes, governance routines, and performance expectations across the Project Operations function.
• Monitor schedule, budget, labor productivity, gross margin, quality, safety, and customer satisfaction performance across active projects.
• Support project backlog management, resource allocation, manpower planning, and operational capacity planning to meet business needs.
• Ensure compliance with applicable fire alarm codes and standards, including NFPA 72, OSHA requirements, local codes, customer specifications, and company safety policies.
• Review project financials, including WIP reports,…