Shift leader, Retail

Shift Leader – The UPS Store (Multiple Long Island Locations)

Location: Long Island, NY
Job Type: Full-Time / Part-Time
Compensation: $18–$22/hour (based on experience) + performance incentives

The Shift Leader is responsible for running the shift
, ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.

• Lead and manage daily store operations during assigned shifts
• Provide hands‑on support at the counter (shipping, packing, printing, Amazon returns, etc.)
• Ensure all customers are greeted and serviced with urgency and professionalism
• Coach and support team members to improve performance and consistency
• Maintain store standards (cleanliness, organization, inventory levels)
• Ensure compliance with company procedures and operational policies
• Handle customer issues and resolve concerns effectively
• Support sales goals by promoting services (packing, printing, mailboxes, etc.)
• Assist with opening/closing procedures and cash handling

• Previous retail, customer service, or leadership experience preferred
• Strong communication and problem‑solving skills
• Ability to multitask in a fast‑paced environment
• Leadership mindset – takes ownership and leads by example
• Reliable, punctual, and accountable
• Comfortable using computers and learning POS systems
• Willingness to work weekends as needed

• Clear path for growth into Store Manager or Unit Manager roles
• Performance‑based incentives and recognition programs
• Structured training and ongoing development
• Team‑oriented, fast‑paced work environment
• Opportunity to be part of a growing multi‑location operation

• Flexible scheduling available
• Weekend availability required