Product Guide; Part-time- Roslyn​/Plainview​/Southampton Long , NY Locations; C

Product Guide (Part-time)- Roslyn/Plainview/Southampton Long Island, NY Locations (For Future Consideration)

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Join Our Talent Community: We’re always excited to connect with great talent. This posting is for future considerations of our Long Island NY locations as we continue to grow. While there isn’t an immediate opening at these locations, we encourage you to apply if you’re interested in being considered for upcoming opportunities.

Addresses:

• Long Island Spaces, 1073 Northern Blvd, Roslyn, NY 11576
• Woodbury Service Center, 1 Media Crossways, Woodbury, NY 11797
• Southampton Charing Post, 1 Montauk Hwy, Southampton, NY 11968

As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer‑oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We’re searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You’ll be committed to taking every opportunity to over‑deliver when it comes to delighting and interacting with our community – from initial engagement to vehicle delivery.

• Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
• Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead‑to‑drive rate, sales orders influenced, and customer experience (NPS & survey results).
• Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
• Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep‑dives, gear demos, trip planning, food and beverage offerings, and community events.
• Possess a high level of brand and product expertise, staying up to date on all required training and courses.
• Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
• Perform day‑to‑day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
• Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
• Take on additional projects, duties and assignments as required and/or by request from leadership.

• 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
• At least 18 years of age. Must be 21+ years of age to operate any Rivian vehicle.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Ability to work a flexible schedule to support customers on…