Office Coordinator II

Office Coordinator II

Job #: 041779

Location: Syracuse, NY

Pay Range: $17.86 per hour

Hours: Standard University business hours: 8:30am - 5:00pm (academic year), 8:00am - 4:30pm (summer). Hours may vary based on operational needs.

Job Type: Full Time

The Parking and Transportation Services is seeking an Office Coordinator II for a variety of administrative tasks associated with employee, student and guest parking permits at Syracuse University. These duties include, but are not limited to, assisting customers with online and in-person purchases, manually entering and verifying data using the parking permit software, answering customer questions and concerns via email, phone and in-person.

Excellent customer service skills required. General clerical, administrative and special project duties as assigned.

• High School Diploma required.
• Computer literacy essential.
• Proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel

• Committed to customer satisfaction and providing exceptional customer support.
• Strong phone contact and active listening skills.
• Excellent communication skills.
• Ability to remain calm when customers are upset.
• Resolve customer issues promptly or notify manager when appropriate; problem solving attitude.
• Demonstrated teamwork skills.

• Demonstrate excellence in providing exceptional customer support.
• Answer customer questions, address customer concerns, and educate customers on University parking policies and procedures by email, phone, and in-person interactions.
• Resolve customer issues promptly or notify manager when appropriate.
• Manifest a solution-oriented, problem-solving approach.
• Assist customers with in-person and online permit purchasing.
• Demonstrate empathy, patience and a positive customer-focused attitude.
• Administer the Department's Guest Reservation system, including tracking the number of used parking spots and ensuring the proper chart-string is billed; maintain customer records by accurately updating and recording information.
• Utilize the parking software to accurately complete data entry and verification; utilize Microsoft Outlook, Microsoft Excel, Microsoft Word as required.
• With an emphasis on accuracy and efficiency, assist the field staff with daily reconciliations of the lots and garages as well as with pre- and post parking event administration.

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.