Office Manager

Office Manager Job Description

Experience: Mid Level

Salary: $25 - $35 per hour

Your morning starts with a stack of overnight service requests to log and route, plus a few calls from customers needing updates. Mid-morning you process a batch of invoices in Quick Books and follow up on a couple of outstanding payments. After lunch, you pull together the week's KPI numbers for the Branch Manager and help reconcile a service order backlog.

Before you leave, you double-check that the after-hours emergency line is set up correctly for whoever's on rotation tonight.

• Answer incoming calls, manage service inquiries, and direct callers to the right department.
• Accept and process service orders with clear, timely communication.
• Share responsibility for the after-hours emergency service response line on a rotation.
• Receive, sort, and route incoming mail; manage outbound mail and parcel shipments.
• Invoice customers accurately and promptly; process payroll and maintain job cost documentation in Quick Books.
• Complete third-party portal submissions for billing; prepare job cost worksheets with appropriate markups.
• Track and submit branch KPIs; assist with service order backlog reconciliation.
• Support monthly inventory counts and job cost tracking.

• Proven experience in customer service, general office management, and bookkeeping.
• Experience with Quick Books or a similar small-business accounting platform (invoicing, A/P, A/R, payroll).
• Strong organizational and multitasking skills with keen attention to detail.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).

• Prior dispatch or service coordination experience in a field-service/trades environment.
• Experience with third-party billing portal submissions.
• Familiarity with job costing and markup calculations.

Office Coordinators who take on more branch-performance and KPI-reporting responsibility are well-positioned to grow into a broader Office Manager or Branch Administrator role as the branch scales.

If you like being the person who keeps everything running — phones, invoices, dispatch, and everything in between — this branch needs you.

Our client values a culture of teamwork, open-mindedness, and continuous improvement — a workplace built on mutual respect, growth, and positive energy in the commercial door and dock services industry.

• A pivotal, visible role — you help keep the whole branch running smoothly.
• A collaborative team environment that rewards a positive, growth-oriented mindset.
• Real variety — customer service, bookkeeping, and operations all in one seat.
• Direct exposure to how the branch actually runs, from KPIs to job costing to customer relationships.
• A team that treats this role as central to the business, not an afterthought.