Outpatient Administrative Specialist-Neurology

Job Summary

The Outpatient Administrative Specialist will provide clinical administrative support to the assigned ambulatory area. May assist in the preparation of monthly reports of activities by compiling statistical data relative to clinic services as needed or requested. Serves as a subject matter expert and resource for providers and staff, addressing all non‑routine issues and concerns related to the referral and authorization process.

Assist with patient check‑in and check‑out procedures, including registration activities such as entering and/or verifying demographic, insurance and/or financial information, and generating routine forms and other documentation.

Manage the EPIC Referral WQs. Answer phones, prioritize incoming mail, faxes and correspondence. Work with/advise patients on insurance carrier requirements, including services not covered, obtain necessary documentation, collect patient co‑pays, etc. Apply understanding of the need for ABN’s and Waiver of Liability patient signatures. Obtain insurance authorizations, referrals, and manage denial processes accurately and efficiently. Accept assignments to other areas and perform additional administrative support duties as assigned.

Schedule follow-up and new patient appointments as needed.

• Associate’s degree and two (2) years of related patient financial/insurance services experience OR an equivalent combination of education and experience required.
• Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required.
• Computer skills and keyboarding are necessary.
• Ability to maintain good public relations with patients, visitors, co‑workers and other individuals.

• Working knowledge of computer systems such as Epic, Word, and Outlook preferred.

8:00 AM - 4:30 PM

Recruitment Office:
Human Resources