Service Coordinator

Service Coordinator

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast!

We believe our greatest asset is our people, and we are committed to hiring team members who are passionate about delivering industry-leading experiences to our customers across HVAC, refrigeration, critical environments, custom metal fabrication, energy performance, and specialty mechanical projects.

As a Service Coordinator, you will play a key role in supporting our service team and delivering an exceptional customer experience. This role focuses on three main areas:

• Service coordination-supporting field technicians and acting as technician dispatcher to ensure smooth operations
• Customer Billing - ensure accurate, timely customer billing of work orders and projects
• Administrative and operational support-scheduling, documentation, customer communication, payroll coordination

If you are detail-oriented, strong in problem-solving, and thrive in a customer-focused environment, we invite you to consider joining our team!

What We Offer

• A strong investment in your future through employee engagement, team support, career development, and mentoring
• A comprehensive benefits package, including:
• Medical, dental, disability, and life insurance
• (k) with company match
• Competitive PTO, holidays, and additional incentives

What We Ask of You

• Collaborate effectively with the Service Team to streamline operations and enhance service deliver
• Deliver an excellent customer experience through clear, professional communication
• Keep internal and external stakeholders updated on schedules, challenges, and important information
• Coordinate vehicle and tool maintenance, ensuring repairs are scheduled and spare vehicles are available
• Support administrative tasks and special projects to maintain efficiency and operational excellence

Experience & Competencies

• Associate's degree preferred or related experience
• 2-3 years of billing and/or dispatch related experience preferred. Ideally within a service-related industry, but not required.
• Strong organizational skills and high attention to detail
• Proficiency in MS Office (Word, Excel, Outlook); GP experience is a plus
• Excellent customer service skills, including strong verbal and written communication
• Ability to work collaboratively in a team-oriented environment
• Professionalism, integrity, and a positive attitude

Compensation & Benefits

Danforth offers a competitive compensation and benefits package, including medical, dental, vision, life, disability, paid time off, and a 401(k) with company match.
The estimated compensation range for this role is $45,000-$55,000, depending on education, qualifications, experience, and location.

John W. Danforth Company committed to a workplace free from discrimination. All qualified applicants will be considered without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.