Director of Clinical Training

Job Purpose

The Customer Care Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role ensures all orders are processed accurately and promptly, meeting customers’ needs.

• Answer incoming calls, handle faxes, and respond to inquiries.
• Efficiently process new order intake.
• Schedule evaluations and equipment adjustments with referrals and clients.
• Upload order files for ATPs, send documents, confirm evaluations, and check in uploads after evaluation.
• Request, collect, and review order documents such as Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.
• Keep the team updated on order processing status.
• Track equipment to ensure receipt before scheduled delivery.
• Coordinate delivery for approved equipment.
• Communicate coverage, deductibles, and financial responsibilities to clients.
• Research equipment on vendor websites.
• Collect and process out-of-pocket payments.
• Reconcile deliveries and move orders to billing.
• Contact clients for missing medical documents if needed.
• Provide monthly delivery forecasts.
• Handle physical mailouts such as no-contact letters and delivery paperwork copies.
• Maintain doctor and therapist contact information.
• Perform other related duties as assigned.

• Urgency
• Decisive
• Results oriented
• Personable

• High School diploma/GED required; associate’s degree preferred.
• Minimum three years of relevant experience in a fast‑paced office environment highly preferred.
• Positive, customer‑focused approach.
• Proficiency in Microsoft Office Suite.
• Ability to work in a fast‑paced environment and juggle multiple priorities.
• Ability to think quickly, assess situations, and make sound decisions.
• Experience with technology to optimize efficiency.
• Solid written and verbal communication, listening, organization, and priority‑setting skills.

• Ability to meet essential functions with reasonable accommodations.
• Prolonged periods working at a desk and/or on a computer.
• Ability to work overtime as needed.

Competitive compensation packages, including medical, dental, and vision insurance, short- and long-term disability, a 401(k), and life insurance.

Numotion is an equal‑opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug‑free workplace.

Candidates are required to pass a drug test before beginning employment.