Community Operations Director

About the Role

This role serves as a cross-functional operational leader, working collaboratively across the organization to define, optimize, and standardize business processes and operating procedures. It involves partnering with system end-users to design efficient workflows, implement cross-functional process improvements, and documenting operational policies. The role actively contributes to system and operational enhancement efforts by collaborating with Product, Technology, and Clinical leadership, ensuring technology is effectively leveraged to support business needs.

It requires strong leadership, communication, and negotiation skills to influence operations across departments, foresee enterprise-level implications of changes, and manage risks and issues through resolution. With strong organizational and time management abilities, this individual provides operational expertise to market leadership, supports execution of P&L goals, and serves as a subject matter expert and guide to peers and teams across the enterprise.

Salary Range: $110,001 - $175,088

• Dyad partner to the CMD bringing together operational and clinical excellence to lead the community.
• Work collaboratively across the business to define, optimize, and evolve standard operating procedures and business process standardization across the enterprise.
• Work with system/technology end-users to develop optimal system workflows to enable desired business process;
  Identify and implement cross-functional process improvements.
• Document operational policies and procedures.
• Working collaboratively with Product leadership, leverage understanding of business process to participate in future requirements gathering for system or operational enhancements or selection, across the enterprise.
• Collaborate with Product, Technology and Clinical leadership to optimize and maximize use of selected technology.
• Lead, persuade, influence, and negotiate with respect to market operations, as well as within Operations Department and among other supporting departments.
• Understand and foresee enterprise/company implications of subtle detail changes.
• Track issues/risks and follow through on resolution with departmental leads;
  Strong verbal and written communication and interpersonal skills, including demonstrated ability to communicate effectively and tactfully to internal and external stakeholders.
• Possess highly effective time management and organizational skills to independently manage self to achieve multiple objectives and meet deadlines.
• Work and collaborate effectively within a team environment;
  Contribute to organization’s growth and profitability by providing operational expertise to market leadership.
• Serve in a leadership role, providing subject matter expertise, guidance, and direction to team and peers.
• For P&L, remains consulted and informed and is responsible for executing against the goals and targets.

Bachelor’s Degree preferred, but candidates may be considered with 7-10 years' work experience in healthcare operations (physician practice and/or home health operations preferred).

Experience working with electronic health record (EHR) technology systems required;
Previous supervisory experience required;
Experience with process improvement and lean six sigma methodologies required;
Experience with use of various software packages, such as MS Office, including MS Visio required;
Must have excellent written and verbal communication, organizational, and analytical skills.

Experience working with electronic health record (EHR) technology systems required;
Previous supervisory experience required;
Experience with process improvement and lean six sigma methodologies required;
Experience with use of various software packages, such as MS Office, including MS Visio required;
Must have excellent written and verbal communication, organizational, and analytical skills.

• Ability to lift up to 20 lbs.
• Ability to stand/sit for extended periods.
• Visual acuity and fine motor skills.
• Ability to travel to locations as needed.

up to 25% required (overnight)