Customer Experience Representative - Syracuse Airport

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. It is the largest and fastest‑growing privately owned automotive rental and leasing company in North America. Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent‑A‑Car brands through its integrated global network of independent regional subsidiaries.

The company offers extensive car rental, car sharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services to make travel easier and more convenient for customers.

We are hiring now for a Customer Experience Representative (CXR) at the Syracuse Airport – 1000 Col Eileen Collins Blvd, Syracuse, NY 13212. The role involves providing superior, friendly, and efficient transactions, offering company‑approved services and products, and facilitating the rental process through verification and documentation of all necessary driver information to ensure an efficient and timely rental and return experience.

Compensation is $19 per hour.

• Paid time off
• Employee discount
• Retirement savings plan
• Training and development

• Monday: OFF
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 4:00 pm to 1:00 am
• Friday: 4:00 pm to 1:00 am
• Saturday: 4:00 pm to 1:00 am
• Sunday: OFF

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance such as directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management and miscellaneous calls as assigned.
• Assist in assessing the condition of the rental upon return.
• Notify management of any known customer problems.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities and any company‑sponsored classroom training.
• Perform miscellaneous and backup duties as assigned.

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old.
• High School Diploma or G.E.D. required.
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on the driving record in the past 3 years.
• No drug or alcohol‑related conviction on the driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.