Customer Service Specialist

Location: City of Syracuse

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world, and our mission is to deliver assurance through precise technical and professional services.

Who We Are Cal Source  ,an ATS company, is Upstate New York’s premier test equipment and gauge calibration lab, operated by people dedicated to metrology, quality, and integrity.

The Position:

Cal Source is seeking an enthusiastic and personable Customer Service Representative. Reporting to the General Manager at Cal Source-Rochester, you'll play a vital role in our team. The individual in this role will split time between working at the client site and at the Cal Source facility performing customer service duties, collections using our accounts receivable system, or other responsibilities, as needed.

The Customer Service Representative will follow a hybrid schedule, working 50% remotely and 50% on-site at our customer location in Newark, NY each week.

Responsibilities:

As a Customer Service Representative, your responsibilities will include:

Answering phone calls and addressing customer inquiries.

Greeting clients with a friendly and professional demeanor.

Providing basic administrative assistance for various computer systems used in the calibration laboratory.

Maintaining the Customer Relationship Management system (CRM).Responding to customer service calls, emails, and web requests promptly and courteously.

Quoting and scheduling field service/onsite jobs to include the monthly schedule

Following up with customers on past due invoices

Performing shipping and receiving duties, as needed

Process calibration documents for technicians

Generating calibration quotes

Other duties and responsibility, as necessary

Minimum Requirements:

2 – 5 yrs relevant experience with a High school diploma or equivalent

Experience in industrial, manufacturing, or electronic/mechanical product and/or services support highly desired

Exceptional customer service and phone skills

Some Account Receivables experience desired

Excellent interpersonal, verbal and written communication skills

Attention to detail

Must be personable and interact comfortably with clients and co-workers

Must be able to work independently with minimal supervision

Efficient with Microsoft office, specifically Excel and Outlook

EOE/AA/M/F/Vet/Disability

ATS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status, or any other protected characteristic as established by law.

U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status;

or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.
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