Community Ambassador - Standard at Syracuse

Job Description:

The Community Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year.

• Leasing, Marketing, & Resident Experience
  • Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.
  • Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including:
  • Generating new leads
  • Completing guest cards
  • Scheduling & conducting tours
  • Lead follow up
  • Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events.
  • Assist with email and text campaigns in Entrata and Text Us.
  • Represent the community and Landmark Properties in a professional manner.
  • Maintain a positive community environment and encourage participation in Residence Life activities.
  • Assist in resolving resident concerns/conflict by escalating to the appropriate manager.
• Property Operations
  • Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
  • Attend and contribute to Landmark Lineup and required staff meetings.
  • Respond to internet and telephone inquiries in a timely and professional manner.
  • Enter Maintenance Requests, as needed.
  • Keep detailed activity logs in prospect and resident accounts.
  • Label & log packages and send resident notifications.
  • Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
  • Adhere and comply with corporate procedures and government laws on Fair Housing.
  • Participate in all Turn-related activities including:
    Move-in and Move-out days, Unit inspections, Trash-outs.
• Work Environment and Physical Demands
  • Work environment is usually moderate noise level; requires frequent standing, walking, sitting, use of hands, reaching, climbing, stooping, kneeling, crouching, crawling, talking, hearing.
  • Travel:
    No travel required.
• Compensation
  • Pay: $16.00 per hour, depending on various factors including market and location.

• High school diploma or equivalent required.
• Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations (preferred).

• Strong organization skills; reliable and self-disciplined.
• Proficient in Microsoft Office Suite or related software.
• Ability to work evenings and weekends, including resident lockouts as needed.
• Available to work during summer and Turn period.

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.