Teller - Float

Overview

As a Float Teller, you will specialize in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. You will process a variety of financial transactions accurately and efficiently, frequently traveling between branches to assist staff as needed.

• Adhere to established customer‑service standards and deliver a differentiated experience that addresses customer needs in real time.
• Educate customers through shoulder‑to‑shoulder digital demonstrations and identify self‑service opportunities that meet their needs.
• Actively engage in lobby management, greet customers, and proactively inquire to address immediate needs.
• Accurately balance and process customer transactions in accordance with Bank policy.
• Take ownership of escalated account‑service issues until resolution and log all complaints in the appropriate system.
• Transition identified sales opportunities and introduce customers to the appropriate banking partner.
• Complete branch‑related operational activities such as cash ordering, vault, ATM, and wire transfer tasks.
• Process customer/account maintenance accurately.
• Conduct Consumer AML (Anti‑Money Laundering)/BSA (Bank Secrecy Act)/KYC (Know Your Customer) related activities.
• Adhere to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
• Promote an inclusive environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of audit points and regulatory requirements.

• High school diploma or equivalent (GED) with a minimum of six months of customer‑service experience, including data entry and/or cash handling.
• Ability to travel between branches on an as‑needed basis.
• Proven verbal communication, interpersonal, and customer‑service skills.
• Well‑organized with strong time‑management and prioritization skills.
• Proficiency with internet‑level technology.
• Bilingual preferred, depending on branch needs.

• Ability to stand for long periods and use hands and fingers extensively.
• Ability to lift light to heavy objects weighing 5–30 lbs.
• Ability to read fine print and interact face‑to‑face with customers.

Pay range: $18.00 – $26.21 per hour (USD).

Location:

Syracuse, New York.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state, or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.