More jobs:
Client Service & Dispatch Coordinator
Job in
City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-06-28
Listing for:
Oxygen Digital Shop
Full Time
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Service Rep, HelpDesk/Support, Office Administrator/ Coordinator
Job Description & How to Apply Below
- Coordinate and manage all customer service requests and complaints through O2 Care.
- Act as the central point of communication between customers, service engineers, and branch teams.
- Schedule and assign service calls to technicians based on location, urgency, and expertise.
- Monitor service job progress and ensure timely closure with proper documentation.
- Maintain and update service records in the ERP system accurately.
- Follow up with customers post-service to ensure satisfaction and collect feedback.
- Generate daily and monthly service performance reports for management review.
- Ensure adherence to company service standards, warranty policies, and O2 Protection plans.
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