Customer Service Specialist

Job Details

Job Location:

Cal Source HENRIETTA - HENRIETTA, NY 14467

Position Type:
Full Time Indirect

Salary Range: $21.00 - $25.00 Hourly

The Cal Source is seeking an enthusiastic and personable Customer Service Representative. The position involves a hybrid schedule, splitting time between remote and on-site at the customer location.

• Answering phone calls and addressing customer inquiries.
• Greeting clients with a friendly and professional demeanor.
• Providing basic administrative assistance for various computer systems used in the calibration laboratory.
• Maintaining the Customer Relationship Management system (CRM).
• Responding to customer service calls, emails, and web requests promptly and courteously.
• Quoting and scheduling field service/onsite jobs to include the monthly schedule.
• Following up with customers on past due invoices.
• Performing shipping and receiving duties, as needed.
• Processing calibration documents for technicians.
• Generating calibration quotes.
• Other duties and responsibilities, as necessary.

• 2 – 5 years relevant experience with a high school diploma or equivalent.
• Experience in industrial, manufacturing, or electronic/mechanical product and/or services support highly desired.
• Exceptional customer service and phone skills.
• Some accounts receivables experience desired.
• Excellent interpersonal, verbal and written communication skills.
• Attention to detail.
• Must be personable and interact comfortably with clients and co‑workers.
• Must be able to work independently with minimal supervision.
• Efficient with Microsoft Office, specifically Excel and Outlook.

ATS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status, or any other protected characteristic as established by law.

A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States.

This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.