Customer Service Representative

Location:

100791 Commerce Boulevard, Syracuse, NY 13211

Tru Green accepts applications on an ongoing basis.

As America’s number one lawn care company, Tru Green is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree and shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can Live Life Outside.

• Competitive wages
• Opportunities to grow your career
• Affordable medical and prescription drug plans
• Financial health resources, including 401k
• Training & Development
• Paid Time Off/Sick Leave

• Responsible for delivering superior customer support by answering calls and problem‑solving to help customers continue to live life outside.
• Build sales experience by upselling additional services to customers looking to enhance their outdoor living space.

• High standards for excellence, integrity and customer service
• Excellent customer service skills
• Ability to resolve conflict in a professional and decisive manner
• Foundational sales skills to upsell products and services
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Familiarity with social media applications (Facebook, Instagram, Linked In)
• Ability to learn and apply general knowledge of the company, products, and services
• Ability to read, comprehend, and adhere to instructions, processes, and procedures
• Keen attention to detail
• Mathematical skills (add, subtract, multiply, divide) in all units of measure
• Good organizational and time‑management skills, including punctuality
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers
• High school diploma or GED, or up to one‑year related experience and/or training; or an equivalent combination of education and experience.
• Associate degree from a two‑year college or technical school preferred.
• Ability to speak, read, and write fluently in English.
• You must be physically located in the United States while performing this job.

$29,053.00 - $60,138.00. This range is based on qualifications necessary for the position, including experience, training, and other considerations permitted by law. Most candidates will start in the bottom half of the pay range. The upper end is for candidates with extensive experience.

Tru Green is committed to diversity and inclusion. We encourage diverse candidates to apply. We are an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities.