Adult Hematology Oncology Call Center Representative

Job Summary

As a Cancer Center Call Representative, responsibilities include answering incoming lines (and emails) to the call center for Adult Hematology/Oncology when a nurse isn't readily available in the Cancer Center. Utilizing extensive knowledge of Upstate Medical University services and the Cancer Center, the Representative will effectively and efficiently discern the callers' needs and appropriately assist. The Representative will provide one-call resolution, demonstrating excellent customer service and problem-solving skills, while assisting customers with all aspects of care, including Cancer Center class and event registration and general information about programs, providers, and services of the Upstate Cancer Center.

The incumbent will utilize several information systems, interact with departments, services, and providers throughout Upstate Medical University, and document call activity using information systems. The incumbent will assist in the scheduling or revision of provider templates and patient appointments.

Associate's degree and two years of administrative experience, preferably in a hospital setting or call center, or equivalent combination of education and experience required. Excellent verbal communication and customer service skills, ability to manage multiple priorities, and computer skills required.

Knowledge of medical terminology and typing skills preferred.

Days