Customer Service Representative ED

Job Title

Customer Service Representative

Part time

Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow through and response. Orchestrates and meets the needs of their customer group.

Business school desired. Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Typing skills required, along with PC experience. Must possess strong communication and interpersonal skills. Abilities in math, principles of record keeping and strong organizational skills are necessary.

Clinical Setting. Exposure Class I or II; service specific.

Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.

All services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.

Administrative Coordinator, Office Coordinator, Manager

N/A

Unspecified

Customer Service Representative Expectations Exceeds Meet Below Primary Role Responsibilities
· Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, fax, etc.
· Adheres to established network policy and procedures related to job functions.
· Performs data entry with a working knowledge of the unit specific computer systems, Eclipses, Lawson, Midas, etc.
· Demonstrates accuracy when performing the primary job function.
· Abides by established Personnel Policies and Procedures.
· Has knowledge of HIPAA rules and regulations and abides by the same. Professional and Staff Development:
· Participates and or assists with the orientation of new or existing staff.
· Participates in Staff and Employee meetings.
· Participates in voluntary and required in-service and education programs.
· Participates in Performance Improvement by identifying areas needing improvement. Displays Commitment to the Hospital Mission:
· Observes customer service standards.
· Demonstrates excellent communication skills.
· Understands/applies a team concept.
· Adheres to hospital confidentiality statement.

$17.25-$21.25 based on location and experience

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.