Customer Service Representative Job in Syracuse, NY

Customer Service Representative

We are looking for a Customer Service Representative to support customers with prompt, attentive service in Syracuse, New York. This long-term contract position is ideal for someone who enjoys handling high-volume calls, resolving questions efficiently, and entering order details accurately. The person in this role will serve as a reliable point of contact for customers while helping maintain a positive service experience through clear communication and strong follow-through.

Responsibilities:

• Respond to incoming customer calls courteously, providing accurate information and timely assistance.
• Place outbound calls as needed to follow up on requests, clarify order details, or communicate updates.
• Enter customer orders and related information carefully to ensure accuracy and efficient processing.
• Address service questions, concerns, and routine issues by identifying needs and guiding customers toward appropriate solutions.
• Maintain clear and complete records of customer interactions, order activity, and resolutions in the appropriate systems.
• Manage multiple inquiries in a fast-paced call center setting while meeting service expectations and response standards.