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Senior Call Center Representative
Job in
City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-08-03
Listing for:
Upstate Medical University
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Job Summary
This position must be able to answer calls and display expertise in all lines of business of the Ambulatory Call Center and present a positive, high level of service. The incumbent will become a Subject Matter Expert in a designated line of business and also assist the Team Leaders with training new staff as well as existing staff re-education to include quality assurance monthly.
Additionally, this position will provide support to the Team Leaders with specific tasks related to advanced scheduling and callers needing additional assistance.
- Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience PLUS one year experience as an Ambulatory Call Center Representative at Upstate University Hospital.
- Excellent verbal communication and customer service skills, ability to manage multiple priorities.
Monday - Friday, between the hours of 7:30 am - 5:30 pm
Recruitment Office:
Human Resources
Position Requirements
10+ Years
work experience
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