Hybrid Customer Care & Billing Specialist
Job in
City of Syracuse, Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-08-03
Listing for:
SmartestEnergy Limited
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, CRM Systems & Management, Customer Success Management
Job Description & How to Apply Below
Smartest Energy seeks a Customer Care Specialist in downtown Syracuse, NY to support the customer lifecycle—from onboarding to enrollment and ongoing inquiries. You will work with Billing and Sales teams, using Salesforce CRM and the billing system to resolve issues and ensure high-quality service.
The role requires 1–3 years in customer service, strong communication skills, and the ability to collaborate across teams. Hybrid work is available with in-office days 2–3 per week.
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