Call Center Representative Part Time On Site

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Call Center Representative (In Person) to work at a leading organization in East Syracuse, NY. With us, it’s all about finding the job that’s just right.

Salary/Pay Rate/Compensation: $18+/hour

Location:

This is an in-person/on-site position in East Syracuse, NY. This is not a remote opportunity.

Training schedule: 5 PM-10 PM M-F. Following onboarding, a regular set night schedule will be provided. Availability for set schedule must be between 4 PM and 10 PM for P/T, and 1:30PM-10:30 PM for F/T. All team members must work either Saturday or Sunday. Must also be able to work on Thanksgiving, Christmas, and New Year's.

Assignment Type:
Temp to Hire

This site is not on the bus route. Reliable transportation is required.

• Competitive pay rate of $18/hour
• Opportunity to work with a well-established industry leader
• Positive and supportive team environment
• Role with comprehensive on-the-job training
• Temporary position with potential for permanent hire
• Chance to make a real difference by assisting customers with vital needs

• Assisting customers with their needs via inbound and outbound calls
• Scheduling technicians for service calls and resolving customer issues
• Professionally handling incoming calls, assessing caller needs, and building trust and rapport
• Providing accurate, relevant information using reference materials, databases, and AI tools
• Recording details of all customer interactions and actions taken
• Taking customer payments and ensuring issues are resolved thoroughly

• Have a high school diploma or equivalent (required)
• Bring experience in customer service, preferably in a call center environment
• Possess a friendly tone, positive attitude, and strong empathy for customers
• Are willing to go the extra mile and are passionate about continuous improvement
• Are comfortable using technology, databases, and AI tools to assist with customer inquiries
• Enjoy working full-time and thrive in a team-focused, dynamic setting
• Can work either Saturday or Sunday and are able to work on Thanksgiving, Christmas, and New Year's

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran…