Call Center Representative Job Syracuse area,City of Syracuse New York USA,Customer Service/HelpDesk

Location: City of Syracuse

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Call Center Representative
(In Person) to work at a leading organization in East Syracuse, NY. With us, it’s all about finding the job that’s just right.

Salary/Pay Rate/Compensation: $18+/hour

Location:

This is an
in-person/on-site
position in East Syracuse, NY. This is not a remote opportunity.

Shift:

Training schedule: 8AM-4PM M-F. Following onboarding, a regular set day schedule will be provided. Availability for set schedule must be between 7AM and 8PM, and all team members must work either Saturday or Sunday. Must also be able to work on Thanksgiving, Christmas, and New Year’s.

Assignment Type:
Temp to Hire Important Location

Note:

This site is not on the bus route. Reliable transportation is required.

Why you should apply to be Call Center Representative In Person Needed:

Competitive pay rate of $18/hour
Opportunity to work with a well-established industry leader
Positive and supportive team environment
Full-time role with comprehensive on-the-job training
Temporary position with potential for permanent hire
Chance to make a real difference by assisting customers with vital needs

What’s a typical day as Call Center Representative In Person Needed? You’ll be:

Assisting customers with their needs via inbound and outbound calls
Scheduling technicians for service calls and resolving customer issues
Professionally handling incoming calls, assessing caller needs, and building trust and rapport
Providing accurate, relevant information using reference materials, databases, and AI tools
Recording details of all customer interactions and actions taken
Taking customer payments and ensuring issues are resolved thoroughly

This job might be an outstanding fit if you:

Have a high school diploma or equivalent (required)
Bring experience in customer service, preferably in a call center environment
Possess a friendly tone, positive attitude, and strong empathy for customers
Are willing to go the extra mile and are passionate about continuous improvement
Are comfortable using technology, databases, and AI tools to assist with customer inquiries
Enjoy working full-time and thrive in a team-focused, dynamic setting
Can work either Saturday or Sunday, be available between 7AM-8PM for set schedule after training, and are able to work on Thanksgiving, Christmas, and New Year’s

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