Customer Service Representative - Syracuse, NY Syracuse, NY

Customer Service Representative

Syracuse, NY 13206 – In-Person Position

Pay: $18–$21 per hour, based on qualifications and experience

Schedule:

Monday – Friday, 8:30 AM – 5:00 PM (½ hour unpaid lunch)

Overhead Door Company of Greater Syracuse, a division of Heritage Overhead Door Companies, Inc., is a leading provider of residential and commercial garage door products and services in Central New York. We're known for our quality products, trusted name, and exceptional customer service. We are seeking a reliable and organized Customer Service Representative to join our in-office team in Syracuse.

The Customer Service Representative is the first point of contact for our customers and plays a vital role in supporting sales, service scheduling, parts counter activity, and clerical operations. This is a full-time, in-person position that requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

• Answer and route incoming phone calls; resolve basic inquiries or forward messages.
• Take service requests and create work orders in company software.
• Greet walk-in customers and assist with counter sales of parts and accessories.
• Process payments (cash, check, credit card) for sales and services.
• Respond to customer inquiries via email or telephone.
• Proactively communicate order status and updates to customers.
• Call customers to schedule installations and service visits.
• Locate field staff as needed to relay messages or updates.
• Perform data entry for service, sales, inventory, and invoicing tasks.
• Track inventory and enter data related to stock levels and parts.
• File customer records, invoices, and receipts accurately.
• Prepare outgoing mail; occasionally run local errands (e.g., post office).
• Keep the office and showroom clean and organized.
• Provide general clerical support to all staff as directed.

• High school diploma or equivalent
• Experience in customer service, office administration, or clerical support
• Strong multitasking and organizational skills
• Proficiency in Microsoft Office;
  Quick Books experience is a plus
• Clear verbal and written communication skills
• Ability to operate common office equipment
• Familiarity with Central New York geography is helpful
• Reliable transportation and valid NYS driver’s license
• Ability to work independently and occasionally close the office alone
• Must pass a pre-employment drug test and physical
• Health Insurance
• 401(k) with Company Matching
• Life Insurance
• Vacation Time
• Sick Time / PTO
• Holiday Pay
• Short Term Disability

• Stable, well-known company with a great reputation
• Opportunities to grow with the company
• Work that makes a visible impact on the customer experience