Admissions Counselor

Admissions Counselor

Job #: 042884

Location: Syracuse, NY

Pay Range: $62,400 - $65,000

Hours: Standard University business hours (8:30am - 5:00pm during academic year; 8:00am - 4:30pm during summer). Hours may vary based on operational needs.

Job Type: Full Time

The iSchool Admissions Counselor serves as a frontline recruitment, admissions, and engagement professional supporting both undergraduate and graduate programs at the Syracuse University School of Information Studies (iSchool). This role manages prospective student pipelines from inquiry through matriculation, delivering consistent and high‑quality engagement across the full enrollment funnel. The counselor manages the iSchools prospective student data within the university’s CRM system (Slate), ensures accurate tracking of student interactions, application status, and communication history.

CRM data is leveraged to identify pipeline trends, prioritize outreach, and generate reports that inform recruitment strategy in collaboration with central enrollment services and the iSchool admissions team. A key component is designing and executing specialized programming to showcase the iSchools academic offerings at both the undergraduate and graduate levels, including on‑campus visit experiences, virtual information sessions, sample classes, workshops, and immersive programming.

The counselor also develops targeted off‑campus programming in select markets to raise the iSchools profile and engage prospective students where they are. This position works closely with central Enrollment Services, the Office of Academic Affairs, and the iSchools academic and admissions teams to ensure coordinated, strategic, and mission‑aligned recruitment efforts.

• Bachelor’s Degree required, Master’s preferred, in business, information systems, higher education, marketing, communications or related field.
• A valid driving license is required.
• The ability to obtain a passport is required.

• One to three years of sales/marketing experience or university‑level recruitment is strongly preferred.
• Excellent organization, planning, and project management experience.
• Strong verbal and written communication skills; capable of establishing and maintaining strong rapport through distance communication tools.
• Excellent customer service skills and event management experience is favorable.
• Strong computer skills including Word and Excel are required.
• Database, web analytics and CRM experience is favorable.
• Ability to maintain, analyze, and report enrollment data to inform recruitment strategy and support data‑driven decision‑making.

Recruitment & Outreach

• Execute recruitment travel and virtual outreach for undergraduate and graduate audiences in coordination with central offices of admissions.
• Participate in on‑campus and off‑campus events, including open houses, information sessions, high school visits, transfer fairs, corporate/industry visits, etc.
• Deliver presentations to prospective students and families; represent the iSchool at school‑wide recruitment activities.
• Design and facilitate specialized programming to highlight the iSchool and its academic offerings.
• Develop targeted off‑campus programming in key metropolitan markets to expand brand awareness and build regional prospect pipelines.

Admissions Support & Application Review

• Review undergraduate and graduate applications where applicable.
• Support current Syracuse University undergraduates in exploring and pursuing graduate study at the iSchool.
• Make admissions and scholarship recommendations in consultation with the iSchool admissions team and the Office of Undergraduate Admissions.
• Ensure timely and accurate processing of admissions decisions and documentation.
• Maintain consistent evaluation standards as defined by the iSchool Director of Admissions.

Prospective Student Engagement

• Serve as a primary point of contact for prospects via email, phone, chat sessions, virtual and in‑person appointments.
• Provide high‑quality customer service, ensuring timely responses and proactive follow‑up.
• Guide students through the enrollment funnel: inquiry, application, admission,…