Counselor Academic Service-HEOP

Job Description

The Center of Student Excellence is seeking a skilled and dedicated Academic Counselor to serve within the Arthur O. Eve Higher Education Opportunity Program (HEOP). HEOP is funded by the New York State Education Department and supports college students from lower‑income earning families. HEOP collaborates with the Office of Admissions to identify and enroll students who are historically underrepresented in higher education, providing comprehensive academic and supportive services to ensure their retention and successful progression to graduation.

• Master’s degree in Counseling, Social Work, Higher Education Administration, Student Affairs, or a closely related field is desired, or an equivalent combination of advanced education and professional experience.
• Two (2+) years of direct experience in academic advising, counseling, or student support services, preferably with experience serving underrepresented, first‑generation, or low‑income student populations.

• Background in academic advising and counseling for diverse student populations.
• Strong working knowledge of student development theory, social work principles and frameworks, and evidence‑based counseling theories relevant to student academic success.
• Knowledge of solution‑focused strengths‑based, trauma‑informed, and multicultural counseling approaches.
• Excellent interpersonal, oral communication, and professional writing skills; ability to build culturally responsive relationships with students.
• Willingness to engage in ongoing collaboration with assigned students to develop academic competencies, self‑advocacy skills, and resilience for retention and graduation; familiarity with university policies and resources relevant to HEOP.
• Administrative support functions; counseling assessment and intervention skills strongly preferred.
• Experience designing, implementing, promoting, and evaluating educational support programs and student success initiatives.

• Utilize evidence‑based academic counseling strategies within a structured case management framework to identify, assess, and address individual student needs and goals; develop and monitor personalized academic success plans that promote timely degree completion and long‑term growth.
• Apply advanced developmental models of counseling, including student development theory, social work frameworks, and solution‑focused, strengths‑based, and multicultural approaches, to facilitate holistic student success, persistence, and retention.
• Collaborate proactively with HEOP students to conduct comprehensive assessments of academic, financial, personal, and psychosocial needs and goals; coordinate appropriate referrals to university and community resources.
• Identify, recruit, enroll, and retain students who are historically underrepresented and first‑generation; participate in outreach, orientation, and community‑building initiatives.
• Deliver integrated academic, developmental, and holistic case management services year‑round, including during the pre‑first‑year summer program, and maintain accurate documentation of student interactions and interventions.

In addition to completing an online application, please attach a resume and cover letter.

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity, and gender expression. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.