Field Service Technician; Syracuse, NY

Position: Field Service Technician (Syracuse, NY)
Location: City of Syracuse

** Field Service Technician
** with
** Life Fitness / Hammer Strength**, you will manage an assigned service territory in the Syracuse, NY, region, visiting commercial and consumer customer locations to diagnose/troubleshoot, repair, and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience – playing a critical role in our mission to bring high-performance, reliable solutions to people, wherever and whenever they work out.
* Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance
* Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site
* Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first-time fix rate, etc.
* Traveling assigned territory, primarily via company-provided van, to efficiently deliver on key metrics, referenced above
* Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company-supplied vehicle in good working order
* Maintaining accurate service records and reports on equipment problems in the field and completing expense reports promptly.
* Attending installs and regional trade shows
* Working in compliance with Life Fitness Health & Safety procedures.
* Other duties and responsibilities as assigned.
* 3+ years of proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity
* High school diploma or GED required, Associate's degree in electronics or technical degree preferred
* The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment; you will be working as part of an awesome, broader, but geographically distributed team
* Proficiency in diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital/analog circuits, AC / DC power systems, etc.
* Ability to build great relationships with internal and external customers
* Strong organization skills, attention to detail, results orientation, and accountability
* Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner.
* Previous experience with Oracle or another comparable ERP preferred and basic proficiency with Microsoft Office Suite (Word, Outlook, etc.) required
* Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet;
Must be able to stand, bend, and/or kneel for up to two hours at a time.
* Must possess a valid and unrestricted state driver's license. Ability and willingness to travel up to 85% of the time via automobile (and occasionally via airplane).
* Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active and positively impacting lives.
* Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility).
* A collaborative environment fostering teamwork and accountability.
* Comprehensive wellness benefits
* Superior employee purchase program for Life Fitness / Hammer Strength brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc.

At Life Fitness / Hammer Strength,
** we think customer first**,
** play as one team**, and
** raise the bar on fitness innovation**—in the gym and in every corner of our facilities. We
**…